Royal Enfield endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, Royal Enfield apparel division offers a no questions asked return and exchange policy, subject to product/size availability, provided the return has been initiated within 15 days from the date of delivery of the product except product brought on discount.

If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for extending a full refund or re-fulfillment of the order.

Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is different from their description on the product details page on the website; store.royalenfield.com.

Return will be processed only if:

Return will be reviewed and honoured up to 15 days from the date of order delivered.

Return products must be unused and returned with all original packaging and tags with which they are shipped.

If the tag seal that loops around main label to price tags, is broken, then the product will not be accepted for return.

In case an item does not meet your expectations, you can request for its return from https://store.royalenfield.com/. New feature on website allows an option on your
"Manage orders" panel to generate a return request with option to write reason for return and also upload picture regarding the same.

Return would be acceptable if:

(i)The item delivered was damaged

(ii) The item delivered was not as described at the time of purchase

(iii)The item ordered does not fit to size

Returns or Exchanges are NOT APPLICABLE on SALE, and or sold in promotional offer like Buy 1 Get 1, Buy 2 Get 2, or Buy 2 Get 1

Refund for COD orders will be done in form of "Store Credits" which will be equivalent to the value of the order that has been returned back to us. You can
use store credits at https://store.royalenfield.com/ in your future purchase .

Note: order value should be =>the coupon code value to utilize full value of coupon

Shipping Charges are non refundable.

If Parcel is sent by you It may be possible that pickup facility is not available at your area pincode. In this case you have to send the parcel back to us. We will refund additional charges borne by you to ship the parcel back to us. Please share courier receipt in this case.Refund will be done in form of credit points in Amydus coupon code for a maximum of Rs150/-

(i)Use reliable courier service for any return

(ii)Scan and send the courier receipt.

(iii)Please ship back the product(s) to our shipping address mentioned below

Samruddhi Warehouse Cluster Building No. 1, S.NO.60/1/2/3/B,83/2,84,85/A&B, 86-90, 91/1/4A/4B, Village Wadgaon, Hingna, Nagpur 441122 - Nagpur - 441122
Item should be returned in original packing. We recommend using a reliable courier services to ease track of order. We will not be responsible for any loss or damage to
the good(s) during transit. If goods are lost or damaged in transit, it would result to billing or non-refund of the amount equivalent to the loss or damage. The return will
be closed within 15 days from the day we receive the item(s) to be returned from the customer.

Exchange Policy

All exchanges are based on stock availability. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the
new item separately.

Follow the Return Policy as mentioned above.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of Royal Enfield shall be final and binding.

Products bought online cannot be exchanged at Royal Enfield store/Royal Enfield dealership

If you've received a non-returnable product in a damaged/defective condition, you can contact us within 15 days from the delivery of the product.

 

Please read the conditions applicable to the 15 Days Return Policy.

Conditions	Categories
Return and Exchange accepted*	Helmets, Riding Jackets, Gloves, Riding Shoes, Riding Trousers, Shirts, Jackets, Shoes, Protectors, Armours
Return & Exchange accepted in case if the product is received as damaged or is Defective (Should be reported within 24 hours of delivery of the Product)	All Categories.
No Return & Exchange	Visor, Socks, Mask, Head Gear, Miniature, Keychains, Books, Accessories, Pins & Badges, Coffee Mugs & Stationery

Please note - Products bought under Sale events or Discounts are not eligible for returns.

 

RE Gear and Apparel Warranty Policy
Royal Enfield is committed to its customers to provide warranty on every product purchased from an authorised channel for the brand. Warranty Policy covers manufacturing defects only. Our aim is to examine each claim on an individual basis and connect with the customer towards resolving the claim, replacing the product with an identical or similar product based on the availability.

 

Warranty Period by Category:

For Dealers: 7 working days from receipt of goods to raise any claims.

For End-Users: *Riding Gear - 6 months from the retail invoice date/ *Lifestyle Apparel & Accessories - 3 months from the retail invoice date.

 

Warranty Policy Exclusions - 

Royal Enfield is committed to apply warranty and ensure replacement with  same or similar value products subject to the following conditions: 

Any warranty claim must be accompanied with the Invoice of Purchase from an authorised dealership.
Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
Warranty is not applicable if the product is altered or modified.
There will be no refund of money. 
This warranty also excludes all claims to any incidental or consequential losses.
Warranty claim is liable to be rejected if any of the above conditions are not satisfied. 

HOW TO PROCESS A WARRANTY CLAIM:
End-user to raise Warranty claim with Dealers from whom product was purchased.

End-User and Dealers can also raise a claim request through email to  warranty@royalenfield.com fulfilling necessary details.

 

Royal Enfield warranty team is committed to addressing Claim Accept / Reject within 3 working days.

Once the claim is accepted, the dealer / End User will receive a confirmation email for respective Claim No.

 

In case the same product is available, it will be sent to the dealer / End User at the earliest and the dealer shall inform the end-user immediately upon receipt of the replaced product.

 

In case of a product not available, a similar product of choice will be sent to the dealer /end-user.

Any difference in price will receive a credit note  / paid by end-user of the Purchase value of the product, which can be used in their next order.

 

In case the same /similar product is not available,  the dealer /end-user will receive a credit note of Purchase value of the product, which can be used in their next order.

 

Any disputes of warranty claims are subject to Jurisdiction of Gurgaon, Haryana, INDIA. 

*Riding Gear - Helmets, Goggles, Riding Jackets, Denim / non Denim Trousers, Gloves, Armours, Riding Shoes, Rain gear, Wind Cheaters & Boot covers..

*LIfestyleApparel - T-shirt, Shirts, Lifestyle Jackets, Bottom wear & Boots & Sneakers.

*Lifestyle Accessories: Wearables, Headgear, Eyewear, Luggage & Collectibles.